Global leader in Customer Experience Management
Finza
Need
  • To Serve as Digital Technology Partner
  • Customer Experience management using AI/ML
  • Chatbot Platform
  • Sentiment and Prediction Analysis
Solution
  • Google DialogFlow/IBM Watson Based solutions to create / manage Chatbots
  • Multilingual voice Integration (ASR and STT) with Native support using Google Speech, Voice and Google Translate APIs for native support
  • IBM Watson Based Discovery APIs for Document Analysis
  • Google Vision and Language API for Sentiment Analysis
  • Custom built frameworks for local language trainings
Finza
Finza
Benefits
  • Enhanced Customer Experience using local language
  • Bot Analytics for better decision making on un-handled queries
  • Mobile Apps / Web portals/Smart Devices that use a Chat platform with Text and Voice
  • Prediction Analytics

Sample Screens

Technology



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