A business phone system is a multi-line phone network built to facilitate the unique needs of business communication. It handles large call volumes and provides advanced features for efficient call management. Business phone systems route all the inbound, outbound, and internal phone calls made within an organisation.
Cloud telephony solutions are new advanced technology that offer maximum security and safety with high-end customization facility. With cloud based services, the need of on-premise installation and hassles has been eliminated. It offers faster solution with operational ease which is necessary for smooth business communication process. Moreover, it offers a lot of advantages that physical devices lack in and are enough for switching to cloud telephony solutions.
A call center solution enables the company to handle customer interactions. Traditionally, call center customer service solutions has been equated with only voice interactions. But, as time progressed, the customers have moved on from only voice calls to other mode of communication. With call center solutions the agents can place outgoing calls, handle incoming calls, track key call center metrics, perform workforce management, and upload automated scripts.
The customers are no more dependent on just one channel to reach the customer support. There are plenty of options available – live chat, social media, email among others. Having an omnichannel contact center software ensures customer satisfaction and improve the level of customer engagement.
IVRs works on DTMF signalling (using telephone keypad) and IVR Voice prompt which is a pre-recorded voice. However next-generation voice response systems include automated speech recognition for better customer service. IVR drastically reduces the load on Live Agent.
An IVR assists the user through a series of pre-programmed prompts. These prompts can be pre-recorded or be a combination of pre-recorded and sophisticated computerized speech and can also further direct the caller to a live customer service representative.
Keep your employees-–and your business--online while helping to ensure your network is safe and secure. Connect printers, laptops, phones, and other devices to a single network so your employees can work efficiently.
Your wireless network is essential to your business. Easy access to information and mobility are needed to compete in today’s business environments. With successful enterprise wireless solutions, your company can increase revenue, improve employee productivity, enhance security, and utilize big data and business intelligence.
We will assess your unique needs, application, and environment and recommend a wireless network solution that will support you now and into the future. Our team of experts can assess, design, deploy and manage your enterprise wireless solution to ensure your business stays connected.